Privacy Policy

Who we are

• Site URL: MikesGlassworks.biz
• Company Name: Mike’s Glassworks
• Contact Information: Email: [email protected] (mailto:[email protected]) | Phone: [Insert Phone Number if Applicable] | Address: [Insert Physical Address if Required by Law]

What personal data we collect and why we collect it

• Personal Data: We collect your name, email address, and contact information when you make a purchase or sign up for our newsletter. This data is used to fulfill orders, send order confirmations, and provide customer service.
• Transactional Data: We keep records of your purchase history to manage orders, provide customer support, and for tax and legal compliance.
• Technical Data: We use cookies to track your session and provide a better user experience.

Comments

• If you leave comments on our site, we collect the data shown in the comments form, your IP address, and the browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: Gravatar Privacy Policy. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

• If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms

• When you fill out our contact form, we collect your name, email address, and the content of your message to respond to your inquiries. We retain this data for 6 months for customer service purposes.

Cookies

• Session Cookies: These are used to keep track of your session while navigating our site.
• Persistent Cookies: These cookies remember your login information and preferences for future visits.

Analytics

• We use Google Analytics to understand user behavior on our site. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. Google’s privacy policy can be found here: [Google Privacy Policy].

Who we share your data with

• Payment Processors: We use [Insert Payment Processor, e.g., Stripe, PayPal] to process payments. They have access to your payment information for transaction processing.
• Shipping Services: We share your address with shipping companies for delivery services.

How long we retain your data

• Order Information: We keep your purchase records for 10 years for tax and accounting purposes.
• Contact Form Submissions: Retained for 6 months for customer service follow-ups.
• Analytics Data: Stored for 25 months as per Google Analytics default settings.

What rights you have over your data

• You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

• Your data might be stored on servers located in the United States. We ensure data protection by adhering to the Privacy Shield framework or through contractual clauses with our data processors.

Contact information

• For privacy concerns, please contact us at [email protected] (mailto:[email protected]).

Additional information

• How we protect your data: We use SSL encryption for all data transfers, secure servers, and regularly update our security practices. Staff are trained on data protection.
• What data breach procedures we have in place: We have an internal reporting system for potential breaches and will notify affected users and authorities in compliance with legal obligations.
• What third parties we receive data from: We do not currently receive data from third parties.
• What automated decision making and/or profiling we do with user data: We do not engage in automated decision making or profiling with user data.

Industry regulatory disclosure requirements

We comply with all relevant U.S. regulations concerning the sale of smoking paraphernalia and online commerce.